Frequently Asked Questions

  • I have more than one student in the district. Will I need multiple passwords?

    No. Using one password, you can access records for all of your students, even if they are attending different schools within the district.

    When I log on to Family Access, I lose my connection after three to five minutes. Why?

    Family Access has a default security setting that will terminate your connection if your computer is idle for longer than three to five minutes. This feature is designed to protect against unauthorized access and can not be changed.

    I have forgotten my username and/or lost my password. What should I do?

    On the Login screen, please click the Forgot my Login/Password link. Fill in your email address and if you have an email address on file, then your username and password will be emailed to you. If you do not receive an email, or accidentally lock your account from too many login attempts, please contact the Lake Travis ISD Help Desk at 512-533-6565 or via email at

    Does Skyward Family Access include athletics, bus routes, food and nutrition services, elementary school dismissal, extended care and student drug testing?

    No, Skyward Family Access includes attendance, behavior/discipline, calendars, demographic data, enrollment, health information, grades, schedules and transcripts. All other applications are available separately. Contact your child's campus for more information.

    Does Skyward Family Access replace Schoology?

    No, Skyward Family Access does not replace Schoology, the district's learning management system used by our teachers districtwide to deliver courses and content online.